GlobalData
GlobalData

Retail

Marks & Spencer judged most trustworthy retailer in the UK despite crippling cyberattack, says GlobalData

Marks & Spencer’s distinctive own-brand ranges ensured it ranked as the UK’s most trusted retailer in 2025 despite cyberattack woes*. The difficulty shoppers faced in finding comparable alternatives elsewhere during the outage reinforced perceptions that Marks & Spencer offers products that are genuinely hard to replace.  By restoring service and offering customers discounts in the […]
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Expanded low- and no-alcohol drink ranges key to entice younger generations to splash out over Christmas period, says GlobalData

Retailers must extend and elevate their low- and no-alcohol ranges over the Christmas period to capture a larger share of young consumers’ festive spending. Gen Z’s changing social attitudes mean such drink options are viewed as desirable choices, rather than substitutes for alcoholic beverages, and over four-fifths of them* say low- and no-alcohol drinks allow them to prioritize health & […]
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High tech security measures may keep shoplifters out but also keep shoppers away, says GlobalData

UK retailers are alienating their own customers with inconvenient and intrusive security measures. Given the impulse nature of convenience shopping, the implementation of these newer surveillance and restrictive merchandising strategies could be as damaging to profits as the theft itself, according to the latest insights from GlobalData, a leading data and analytics company. Note: The […]
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Retailers prioritising convenience are poised to dominate market share gains in 2025, says GlobalData

Following the release of GlobalData’s latest report, “2025 Winners and Losers in the Global Retail Market,” which reveals that consumers are continuing to spend on retailers offering heightened levels of convenience, whether online or instore; Emily Scott, Retail Analyst at GlobalData, a leading data and analyst company, offers her view: “As consumer expectations of convenience […]
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John Lewis partnership positive for Topshop and Topman, but engaging marketing needed to attract young shoppers, says GlobalData

Following the news that Topshop and Topman have entered a wholesale partnership with John Lewis: Tom Ljubojevic, Apparel Analyst at GlobalData, a leading data and analytics company, offers his view: “Launching in John Lewis’ stores next year (February 2026) will allow Topshop and Topman to benefit from the department store’s significant presence across the UK, […]
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One fifth of UK consumers are likely to reduce or stop shopping online due to cyberattack concerns, says GlobalData

Concerns around cybersecurity are prompting a shift in online shopping behavior, particularly among younger consumers in the UK. With one third of 16-34s considering cutting back or stopping online purchases, retailers face rising pressure to reinforce digital trust. This is especially the case for online pureplays, which cannot redirect sceptical consumers to stores, according to […]
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UK health & beauty specialists lose out to discounters in value for money rankings, finds GlobalData

UK health & beauty specialists are struggling to compete with low-priced discounters, as consumers are not recognizing the additional value for money that comes from their better ranges, product quality, and service. With personal finances still recovering from the impact of inflationary pressure, consumers still prefer to shop at discounters for essentials, according to GlobalData, […]
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